Frequently Asked Questions Here are answers to frequently asked questions. If you still need assistance please email us at support@2cTHINGS.com. How do I place an order? Is my credit card information secure? What are my shipping and handling charges? What are the shipping and handling charges for international orders? When will my order ship? How do I track my order? What is the return policy? Can I pay by Check or Money Order? How can I submit a request for a product currently not available on 2cTHINGS.com How can I submit a testimonial?   1. How do I place an order? Order online using our completely SECURE site.  All purchases are charged in US Dollars. 2. Is my credit card information secure? Your credit card is safe with 2cTHINGS.com, because our site uses the latest encryption technology. When you order from us,  your credit card information is protected with digital certificates, secure commerce servers, and credit-card fraud detection software. During the transmission of your personal information, we use a secure server (SSL), which encrypts all of your personal information.  This will ensure complete privacy of your personal information.  Our official payment processing method is through "PAYPAL" which is a very secure and well known service. SSL encryption is active in areas where customer confidential information is requested. You can check to see that you have entered an SSL-active area by looking on the bottom of your screen. If you see an unbroken key or a closed lock (depending on your browser), you will know that SSL technology is in place and ready to encrypt your information. You'll see a key (Netscape) or a closed lock (AOL, Explorer). When you place your order with us online, your information is transmitted across the Internet in an encrypted (scrambled) form, which is then decoded when it gets to us. 3. What are my shipping and handling charges? We normally do not charge shipping/handling cost for product to be delivered WITHIN the United States unless indicating otherwise. We usually ship by UPS ground, FEDEX ground or USPS Priority Mail. Package should be delivered between 4 to 10 business days after the order is processed (in U.S. only). In the case your order involves several different items and they happen to be in our different warehousing locations, there will be separate package deliveries. We suggest you use a physical address (instead of a PO Box) for FedEx and UPS delivery. 4. What are the shipping and handling charges for international orders? For shipping outside the U.S., the shipping and handling charge depends on the carrier, level of service, destination, and weight of the package. In addition to a higher shipping charge for orders shipped outside of the United States, there may also be duties and/or import taxes charged by your country's customs department when the item is delivered. Payment of these extra charges are the sole responsibility of the customer. These taxes are not included in your 2cTHINGS.com order total. These charges vary by country and by the value of the item(s) being shipped. Import taxes are not charged for Guam, Puerto Rico, APO or FPO addresses, or for any other U.S. territory. Please e-mail us for the cost of shipping and taxes (if any) on the number of units you wish to order and we will quote you first before you place a final order. 5. When will my order ship? Most of our products ship within two business days of placing an order, unless the product availability indicates otherwise. You should receive your package between 4-10 business days after the order is processed (U.S. only).  In the case your order involves several different items and they happen to be in our different warehousing locations,  you will receive separate package deliveries.  In the case the item is stocked in our oversea warehouse, you will expect the delivery within 8-15 business days. 6. How do I track my order? Tracking information will typically be emailed to you the day after your item ships. All orders shipped via US Mail will not receive a tracking number or confirmation. We can only  provide tracking numbers for FedEx and UPS orders. We suggest you use a physical address (instead of a PO Box) for FedEx and UPS delivery. 7. What is the return policy? We will gladly accept any return within 30 days, provided the item is in new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse. All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).  Product beyond the 30-day limit will need to sent back directly to the original manufacturer, if the product is defective and is still under the warranty period given by the manufacturer. Please contact us before sending the item back. Since we deal with several warehouse locations, we will need to send you proper instructions on how and where to return the item(s). We will assign you a RMA number after receiving your email for return. We will also give you the correct address where the item should be returnd to. Please note that returned items without a RMA number will not be processed.  Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. When returning an item, We recommend to send via  a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail). There is also a 25% restocking fee on non-damaged items that are returned. Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you. Along with your return, be sure to include the following: 1.      Your order number and/or your complete name, address, and email address 2.      RMA (Return Material Authorization Number) should be mentioned outside the box. 3.      A detailed explanation regarding your reason for returning the item(s) 4.      Information about whether you would like a refund or a replacement Refunds will appear on your credit card statement within 10 business days. Refunds for those who have paid via check or money order may take up to 3 weeks to arrive.  2cTHINGS.com will reimburse you for your actual shipping costs if the item arrived damaged or defective, or if you were shipped an incorrect item due to a mistake on our end. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc. Otherwise, shipping and handling costs are non-refundable. 8. Can I pay by Check or Money Order? Yes. However, we must receive your payment and clear it in the bank before we can ship your order. Checks take up to 21 days to clear, and will delay your order substantially. For faster shipping, we suggest you pay with a money order or cashier's check, which should take shorter transaction time to clear. Send your payment for the total amount (be sure to include shipping/handling costs if any)  together with the Order Form (downloaded from the <Order Form> button) to: 2cTHINGS.com - 2C Enterprise 663 South Bernado Avenue #801 Sunnyvale, CA 94087 Please make your check or money order (in US dollars only) payable to:   2C Enterprise.   Please also notify us with an email so we'll keep track of your material and will prepare for your order. 9. How can I submit a request for a new product, which is not currently available on 2cTHNGS.com? At 2cTHINGS.com, we are committed to providing you with superior products and service. We believe that your feedback is important to our success - and we would be happy to take your suggestions for new products. Please submit your new product requests by email, to support@2cTHINGS.com  for consideration for future product releases. 10. How can I submit a testimonial? If you have received or purchased a product from 2cTHINGS.com and you would like to submit your own review, please email a short testimonial to info@2cTHINGS.com.   Our Company, 2C Enterprise, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made, in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.